Got Questions? We’ve Got Answers.
Shipping & Delivery 🚚
- Do you ship worldwide?
Not yet, but we’re working on it! At the moment, we only ship within the United States. As our brand grows, we plan to expand our shipping zones so we can bring Pets Vibin to pet lovers around the world. Stay tuned!
- How long does it take to get my order?
On average, 10 - 15 business days (in the US). Good vibes take a little time — but they’re worth it!
- Will I get a tracking number?
Of course! We’ll send you an email with your tracking info as soon as your order ships. You can also track your order using the chat button on our website — just select “Track my order”, enter your email and order number!
Returns & Exchanges ↩️
- What if something arrives damaged?
No worries — just send us a pic and your order number. We’ll sort it out fast so your pet doesn’t miss out.
- Can I return or exchange an item?
Yes, we accept returns within 30 days for U.S. orders, as long as the item is unused, in its original packaging, and not part of our non-returnable product list.
Customers are responsible for return shipping and any customs fees. Please check our full Refund Policy for more details.
Need to exchange a defective or damaged product? Just contact us at support@petsvibin.com — we’ll make it right!
Orders & Payments 💳
- What payment methods do you accept?
We accept all major payment methods, including Visa, MasterCard, American Express, Apple Pay, Google Pay, PayPal, Shop Pay, and Maestro.
Having issues during checkout? Contact us at support@petsvibin.com — we’ll help you complete your order smoothly.
- Can I modify or cancel my order after placing it?
If you made a mistake or need to make changes to your order, contact us ASAP at support@petsvibin.com.
Send us a screenshot of your order, the order number, and tell us what happened — we’ll do our best to help fast.
Packaging & Presentation 🎁
- Do you offer gift wrapping or personalized packaging?
Not at the moment, but we’re working on it! As we grow, we’ll be able to offer bundles and custom packaging through our supplier. Stay tuned for updates!
About Us & Trust 🐾
- Where are you based?
We are a proudly international brand with operations based in Mexico and fulfillment handled through U.S. distribution. Our goal is to deliver top-quality pet products no matter where you are.
- Are your products safe for pets?
Every item we sell is picked with love, care, and our own pets in mind. 🐶🐱
- Are your products tested by real pet owners?
Yes! We only sell products we would use with our own pets. Whenever possible, we test our inventory before it goes live to make sure it meets our standards.
Promos & Community 💥
- Do you offer discounts or promo codes?
We occasionally run promotions and discounts — follow us on Instagram @pets_vibin_ to catch them!
Also, keep an eye on our homepage for any limited-time offers.
Still got questions?
Reach out through support@petsvibin.com or drop us a DM on Instagram @pets_vibin_ we’re here to help!